How to change mobile number in rapido captain?

Dealing with Rapido support can be frustrating, but here's what worked when I needed to change my number last month:Method 1: Through the App- Go to Profile > Settings > Contact Info- If the change option is greyed out, you'll need method 2Method 2: Contact Support Directly- Email support@rapido.in with your captain ID and request- Call their helpline 080-46806600 - Use the "Help & Support" section within the appYou'll need these documents ready:- New SIM card with active number- Aadhaar card for verification- Existing captain ID detailsPro tip: Visit a Rapido office if there's one in your city - it's much faster than online support. I went to the Bangalore office and got it done in 30 minutes versus 5 days of back-and-forth emails.The verification process is strict because they need to prevent fraud and ensure passenger safety.

I'm a Rapido captain myself and recently went through this process. It's actually pretty straightforward through the Rapido Captain app:1. Open your Rapido Captain app and go to your profile section2. Tap on "Personal Details" or "Profile Information"3. Look for the mobile number field - you should see an "Edit" or "Change" option4. You'll need to verify with OTP on both your old and new numbers5. Submit the changes and wait for confirmationImportant note: You might need to visit a Rapido partner center if the app doesn't allow self-service changes, especially if KYC verification is required. Also, make sure your new number isn't already registered with another Rapido account - that causes verification issues.The whole process took me about 2 days to fully complete, including verification from Rapido's end.

Just went through this nightmare last week! Here's the reality - changing your mobile number as a Rapido captain is more complicated than it should be.First, understand why it's difficult:- Security measures to prevent account theft- KYC compliance requirements- Payment gateway linkages to your numberStep-by-step what actually works:1. Document preparation: Have your Aadhaar, new SIM, and captain ID ready2. Visit partner center: Third-party centers handle these changes better than app support3. Biometric verification: They'll likely require fingerprint authentication4. Wait 24-48 hours: The system needs time to update across all platformsIf you can't visit a center:- Use the in-app chat support and be persistent- Send scanned copies of your Aadhaar and new SIM purchase receipt- Follow up every 12 hours until it's resolvedHonest advice: Schedule this when you can afford 2-3 days offline. The process isn't instant like regular apps.