Lieu Wilds

Cost of quality is an important concept in the project quality management knowledge area. However, it is also misunderstood by a lot of exam-takers for the PMP®certification exam. A concrete understanding of this concept can help in increasing a candidate’s score as there are quite a few questions on the exam that are based on this concept.

Let us take a look at this concept to understand it better:If a product meets or exceeds its design specifications and is free of defects, it is said to have a high quality of conformance. For instance, if a steel watch is free of defects it can have a quality of conformance that is just as high as a defect-free diamond-studded watch. The steel watch may not be as expensive or attractive as a diamond-studded watch, but we can definitely expect it to be free of defects.The prevention, detection, and dealing with defects incur costs that are called quality costs or costs of quality. The term "cost of quality” is confusing for a lot of people. It does not refer to costs such as using the highest grade steel to make a watch or using the best quality mahogany to build furniture, instead of fir or redwood.Instead the term “cost of quality” refers to all of the costs that are incurred to prevent defects in products, or costs that are a result of defects in products.This concept isn’t limited to the duration of a specific project. Quality costs do not just relate to manufacturing; rather, they relate to all the activities from initial research and development (R & D) all the way to customer service. So the complete product life-cycle (and not just the project life-cycle) is included while deriving the Cost of Quality.The overall cost of quality is reviewed as a part of project management to make decisions on how much will be invested in quality.There are 2 main categories within the definition of Cost of quality. They are Cost of Conformance and Cost of Non Conformance.

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