Martin Bandekar
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Dealing with theft or a write-off is stressful enough, so you want to know you can rely on your insurance provider to make your life as simple as possible. That’s exactly what we do here at Direct Gap.
Taking out a Gap Insurance policy offers you priceless peace of mind. It means you’ll be covered for the difference between your motor insurer’s settlement and what you paid for the car in the first place, which could add up to thousands of pounds.
We hope you never have to make a claim, but if you do it’s reassuring to know that you’re in safe hands with an expert team who will do all they can to ensure your claim runs smoothly. We also believe it’s important for you to know exactly how the process works, which is why we’ve put together this handy guide.
If you believe your vehicle may be declared a total loss by your motor insurer, there are a few simple steps for you to follow to make a claim on your Gap Insurance:
You can only claim on your Gap Insurance once your car has been declared a total loss by your motor insurer. Typically this will be as a result of a road traffic incident (fault or non-fault), fire, theft or vandalism. For a simple accident, this process could take as little as 24 hours but in cases of theft it can take much longer as some insurers will wait to see if your vehicle is recovered.
Total loss means that:
You should still contact us prior to your vehicle being declared a total loss, this way we can negotiate a settlement with your motor insurer on your behalf.
The answer to this question will depend on your circumstances and the policy purchased. Return to Invoice Gap Insurance covers the difference between the amount you originally paid for your car and the settlement you receive from your motor insurer, which will be in line with its current market value.
Let’s say that you paid £20,000 for your car when it was new, but after a couple of years its value had depreciated to £14,000. If it were then stolen or written off in an accident, your insurers would pay out in line with its worth at that time, leaving you £6,000 out of pocket. Gap Insurance covers that difference, so in this example you would receive £6,000.
Yes, you are still covered by your Gap Insurance even if you are to blame for the accident that causes your car to be written off. This will not affect the settlement amount you receive.
As with any policy, there are some circumstances that you would not be able to claim for. These include the vehicle being declared a total loss as a result of:
Please see your policy wording for a full list of the exclusions.
We are committed to settling all Gap Insurance claims within 10 days of receiving all required documentation. Often, we are able to send your settlement amount via bank transfer within 48 hours. We hope that you never need to make a claim, but if you do then relax safe in the knowledge that our in-house team will make your life as simple as possible.
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