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Perth Solar Force
Address: 17 Niche Parade, Wangara WA 6065, Australia
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Raymond J Fisher Middle School
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Do You Owe The IRS ? Here's What You Can Do If You Can't Afford To Pay · Request Up to 180 Days to Pay Your Tax Balance · Request an Offer in
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The Verifone P400 is a countertop reader for Stripe Terminal apps. It connects to the Stripe Terminal SDK over the internet.
This reader is compatible with JavaScript SDK and the iOS SDK (currently in beta). To view the reader’s parts and features, see the product sheet.
To begin troubleshooting, use the following common scenarios to help diagnose what’s broken.
Stripe provides two debug screens on the reader. Use these screens to help diagnose common connectivity and network issues. To access a debug screen, enter the following key sequences while on the splash screen:
To exit a debug screen, press 0 on the keypad. You can also program your app to re-render the screen by calling any of these functions:
If your reader isn’t updating, it’s possible that it can’t connect to Stripe. Check its connectivity.
The Device Status debug screen shows the reader’s IP address, or No ETH if the device doesn’t have an IP address. Use the following steps to debug a No ETH condition.
Router networking
If using a router, please refer to your router’s manual, and reconfigure the networking setup.
Other IP-address
If the above steps don’t reveal an IP address on the reader, try these additional steps:
The Connectivity debug screen indicates the connection status between the P400 and Stripe. Here are some common reasons for failing this test, with corresponding troubleshooting steps:
Make sure your application and your reader are on the same local network.
Stripe Terminal requires that both the point of sale application and the reader can interact with specific domain names, all of which are added to an allow-list on your network.
Stripe Terminal also requires that your reader be assigned an IP address in one of the private IPv4 address blocks.
Some DNS providers block DNS resolution of local IP addresses. Stripe Terminal uses the partially qualified domain name *..device.stripe-terminal-local-reader.net, which resolves to the local IP address of your Verifone P400. If your DNS provider blocks local IP resolution, change your network settings to use one of the following DNS providers:
Stripe maintains the software that controls the Verifone P400. The reader receives updates automatically from Stripe when not in use. Read about reader software updates for details. These can include improvements and required security updates from Stripe and our hardware partners. As reader software updates are made available, update your readers to the latest available version to continue using Stripe Terminal. Failing to install a required update can prevent a reader from accepting payments.
The reader restarts every day at midnight for PCI compliance, and disconnects from the POS app every morning. Leave your reader connected to power to receive automatic software updates. This ensures that updates happen at midnight (in the timezone of the assigned location) to avoid interruption to sales. If you unplug the reader at night, an update could start when you turn it back on. To manually check for an update, reboot the reader.
You can always check the current reader version by pressing 0-4-2-6-8.
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