Marhabha noils

This comes from the 2018 end of the year, federal hospital rankings.

The Thomas E. Creek VA Medical Center in Amarillo has earned four out of five stars for their quality healthcare. There are a number of categories the hospital has been graded on to judge its true quality.

"Within the last two weeks, I've got appointments with audio for hearing, eye glasses," said veteran, George Snyder.

Snyder said he just moved to Amarillo two months ago, and has gotten better service from the VA here than anywhere he's been before.

"I've got more things done here in two weeks, than I have in two years," Snyder said.

The Amarillo VA going from a three-star rating to four in just a year, has taken hard work and dedication, according to Erica Perry, an RN quality consultant for the hospital.

"We have hundreds of data points that we collect on everything that we do clinically," said Perry.

VA hospitals across the country are graded on access to care, quality of mental health care, employee perception, nursing turnover and efficiency and capacity. Perry said they've gotten to where they are by really listening to veterans.

"Often times a veteran's perception is not as good as what we hear in the community," said Perry.

Perry said one big thing they've focused on is implementing survey feedback, and aligning veteran perception to match the reality. But she said they aren't done improving.

"Access, veteran experience," said Perry listing off areas that the hospital needs to grow. "There's some things that really need work, and we understand that. But that's the beauty of this system."

Striving to serve veterans may keep this growth alive.

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