Ferdinando Ditchburn

Stomach problems Tell your healthcare provider if you have severe stomach problems, such as slowed emptying of your stomach (gastroparesis) or problems digesting food. Other medicines like BYDUREON BCise may cause severe stomach problems. It is not known if BYDUREON BCise causes or worsens stomach problems.

Talkspace operates under the principle that your mental health needs shouldn't be paused just because you don't have instant access to a counselor at all times. That’s why the platform offers an unlimited messaging plan that allows users to message their counselors as things come up throughout the day instead of waiting for a live session.

Users are matched with therapists initially but can switch anytime. When our reviews team interviewed online therapy users, a Talkspace user said there were many licensed therapists to choose from on the platform.

Talkspace offers two session formats to choose from: messaging and live video therapy.

With the messaging therapy plan, you will be matched with a licensed therapist and provided with a private chatroom where you can send text, audio, and video messages. The room is open at all times, and you can send a message whenever you feel the need. Your therapist monitors the room and responds according to their set schedule five days a week, but they may not respond outside of these scheduled hours. If you want real-time interaction with your therapist, you can schedule a live audio, video, or chat session for an additional $65 per session.

Talkspace states that therapists respond to messages, but messages sent outside of scheduled hours or late at night may not receive a response until the morning. Additionally, therapists are only required to respond five days a week, which may be a roadblock for someone hoping for a response to a message outside of their therapist’s schedule. Nonetheless, you can send as many messages as you like, even outside of your therapist’s working hours, which may be convenient for people who prefer to get things off their chest as they come up.

When our reviews team tested Talkspace, our tester noted that the average time to receive a response was 78 minutes, a little over an hour.

In our January 2023 survey of 200 Talkspace users, 78 percent of respondents said they liked the unlimited messaging feature and 83 percent said they were satisfied or somewhat satisfied with their therapist’s responsiveness on the platform.

The video therapy with unlimited messaging subscription offers the same features as the messaging therapy plan, with the addition of four 30-minute live therapy sessions per month. You can access live therapy sessions through the platform via video, audio-only, or live chat.

The "video plus messaging plus workshops" subscription gives you access to the same features as the "video plus messaging therapy" subscription, with the addition of live online workshops. Talkspace workshops are live group classes led by licensed therapists during scheduled times on Mondays through Fridays via Zoom. The workshops are not group therapy classes and instead are intended to provide additional guidance on a variety of common issues, like parenting, relationships, and work stressors.

At the time this article was written, Talkspace had a B rating with the BBB, and 1.08 out of 5 stars from an average of 92 customer reviews. On Trustpilot, it had 1.3 out of 5 stars and 154 reviews. Positive reviews mention helpful therapists, but most complaints were in regard to being charged for appointments that therapists didn’t show up to, poor customer service, and problems using health insurance to pay for therapy.

Talkspace pricing varies, based on where you live and the availability of therapists who are licensed to practice in your state of residence. Here’s what you can expect to pay without health insurance, depending on the subscription you choose:

Talkspace partners with a lengthy list of insurance providers, employer-based insurance plans, and employee assistance programs. Enter the name of your insurance company on the Talkspace partners page to see whether the company accepts your insurance.

In our survey of Talkspace users, 60 percent of respondents said they used their insurance to pay for online therapy on the platform.

Read our expert review of the Talkspace online therapy platform for more information.

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