Decha Jimenez

MTN CallerTunez service offers its subscribers the unique ability to personalize their ring back tones. By default, phones play the boring and not-so-pleasing “tring-tring” tone. This ability to personalize Ring Back Tones (RBT) brings new and exciting doors for MTN subscribers.

An enhanced and user friendly CallerTunez is being introduced by MTN. The new features will provide customers several ways to sample and subscribe to the service. The service is compatible to with all mobile phones types.

All customers on the MTN Nigeria Network.

(a) Ability to gift CallerTunez to another customer;

(b) Ability to copy another subscriber’s tune;

(c) Ability to assign certain CallerTunez to be played to certain callers only;

(d) Ability to choose different CallerTunez to play according to the time of the day, day of the week, or on a special occasion, and

(e) Ability to enable random play of tunes from a personal album.

An enhanced and user friendly CallerTunez is being introduced by MTN. This is as a result of various requests for variations of the service to meet the unique tastes and peculiarities of our subscribers.

These new features will provide customers several ways to sample and subscribe to the service.

The following are the different options available when subscribing to the Enhanced CallerTunez:

(a) CallerTunez for different callers;

(b) CallerTunez for special occasions;

(c) CallerTunez as Gifts;

(d) Random tunes from Personal Library;

(e) Pre set/Timed CallerTunez;

(f) Promotional CallerTunez;

The customer can buy CallerTunez for his/her library at any time, in several ways:

The customer can be billed for CallerTunez in any of the following ways:

1. MTN CallerTunez is a content based service.

2. The Customer’s Personal Library contains any tunes that the customer chooses, pays for, and ‘downloads’ by him/herself from MTN’s CallerTunez Store.

The customer can subscribe to the CallerTunez service in any of the following ways:

1. The content validity period is the period during which a downloaded CallerTunez will be allowed to be part of the customer’s library, when it expires, the customer must download the particular Caller Tunez afresh in order to have it in his/her Personal Library.

2. Each CallerTunez that the customer chooses and buys for his/her personal library will cost N50/tune (30days) and 20/week (7days) or N100/monthly (30days) and 50/weekly (7days) for single and bundle tune respectively and will be valid from the date of purchase.

3. Each CallerTunez in the library is available to the customer as long as his/her pays tunez is still valid each month.

QUESTION: How much does it cost?

ANSWER:  The customer will pay for N50/month or N20/week for single tune or N100/month and 50/week for bundle tunez.

QUESTION: I received a call from a friend and she loved my ring back tone. How does she copy the song?

ANSWER: She can get it in either of the following:

QUESTION: How often can I change the songs in my personal library?

ANSWER:  As often as you want.

QUESTION: Do I pay for every change of song in my personal library?

ANSWER:  Yes. Every new tune downloaded, attracts a download fee.

QUESTION: What is the maximum number of songs I can have in my personal library?

ANSWER:  10

QUESTION: I want to give a friend a gift from CallerTunez. How do I send her the song?

ANSWER: You can do the following:

QUESTION: How do I confirm that my friend received the CallerTunez gift I got her?

ANSWER:  You will get an SMS to confirm the success or failure of the CallerTunez gift.

QUESTION: Can you use REG, REG1, and Cancel to deactivate.

ANSWER:  The above key word cannot be use to deactivate.

QUESTION; How do you delete a tune

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