Rodrigo Carolla

When you think about communication, it’s more than just words. The principles include completeness (giving all necessary details), consideration (keeping the receiver’s perspective in mind), and courtesy (showing respect). Without courtesy, even correct messages can be rejected. For example, telling a colleague “You are wrong” is less effective than saying “I see your point, but have you considered this angle?” These small adjustments make a huge difference in real-world interactions.