Cass Thoeren (Director Of Production)
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To make an online spoken English course stand out for hospitality staff, the curriculum should focus on practical, real-world usage instead of generic English lessons. Consider the following components:- Role-Specific Scenarios: Front desk conversations, concierge inquiries, handling complaints, and guest services.- Cultural Etiquette: Understanding diverse customer backgrounds and polite expressions.- Pronunciation and Accent Neutralization: Focus on clarity for international guests.- Interactive Role-Play: Simulate hotel situations via live video or recorded exercises.- Emergency Communication: Handling urgent situations like medical emergencies or travel issues.Adding certification for hospitality English skills can also attract hotels and resorts to enroll their staff. Platforms like Coursera for Business provide examples of specialized industry language courses.