ITPA refers to the set of activities involved in combining people, tools, and processes through automated IT workflows. The IT process automation (ITPA) tool market is composed of solutions that automate IT processes (with increasing cross-functional organizational requirements). What are these differences between robotic process automation and ITPA and, more importantly, why do they really matter? Let's take a closer. IT Process automation (ITPA) Often times when the word “robot” is used, people naturally envision a humanoid figure made of metal and other. It's no wonder people tend to view RPA & ITPA as one and the same. ITPA software applications can be programmed to perform any repeatable pattern, task or business workflow that was once handled manually by humans.