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What is sam's club return policy?

7 Answer(s) Available
Answer # 1 #

For items returned to a Sam's Club location, you'll receive credit or cash in the original form of payment or a Sam's Club shopping card unless prohibited or restricted by law or regulations. For items returned through , you'll receive credit to the account that was charged at the time of purchase.

Stavita Dass
Marketing Manager (Direct)
Answer # 2 #
  • Gift cards.
  • Prepaid cards.
  • Tickets.
  • Custom-made items like personalized gifts and photos.
  • Anything you may have bought through the Sam's Club Wholesale Trading Program.
  • Prescriptions.
Paola Weber
Answer # 3 #

The Sam’s Club return policy is pretty darn solid. But is it as good as Costco’s? Not only will we explore that question, but we’ll answer all your other concerns about Sam’s policy. Here’s everything you need to know so you can shop smart and carry on.


Similar to the Costco return policy, Sam’s allows you to return items ANY TIME after your purchase on most items.

See Also: 7 Ways to Shop at Sam’s Club Without a Membership

Yes, there are quite a few note-worthy exceptions.

– Tires and Batteries: Depends on the manufacturer’s warranty. Check it out first.

– Cell Phones: 14 days from date of purchase.

– Televisions: 90 days.

– Computers and Tablets: 90 days.

– Contact Lenses: 30 days.

– Electronics: 90 days. Before you return an item you might want to call 1-877-758-4346 for free technical support from tech experts.

– Games and Software: 90 days.

– Movies and Music: 90 days. If you open it, they’ll only take it back if the CD or DVD is defective.

Yes, items can be opened and used and still be returned.

They prefer that you hold on to your receipt to make your return a breeze.

But…if you don’t have your receipt, they’ll do their best to locate it within their computer system.

Apparently it is not a given that they’ll be able to locate your purchase history.

In any case, be prepared to show your driver’s license so they can track your return history.

This is NOT as a good as Costco as they’ll always be able to look up your purchase when sans receipt.

UPDATE: Thanks to Dirk for letting me know that you can login to your Sam’s account online and access all your old receipts.

You can simply view and print copies of them and make your return at Sam’s a piece of cake.

You can return 99.5% of items bought online to any Sam’s location.

A few of the notable exceptions include golf carts, vending machines, and auction purchases.

I have NO idea what a Sam’s Club “auction purchase” is. If you know, let me know in the comments, thanks.

See Also: Cabela’s Return Policy: Can You Return Firearms and Ammo?

Yes, glad you asked.

You’ll have a hard time trying to bring back any of these items…

– Alcohol: This one varies by state, ask at your local Sam’s if you’re not sure about your state law.

– Cigarettes and Tobacco: This is not 100% true. Some Sam’s locations do allow you to return cancer sticks.

– Personalized Items: Think about items like a personalized birthday cake.

– Contact Lenses: This is only true if you open the box they came in.

– Eyeglasses: 14 days from date of purchase.

– Gift Cards: BTW, Sam’s is a great place to buy discounted gift cards for local restaurants and retailers.

– Hearing Aids: Make sure they work before you leave Sam’s.

– Ticket Sales.

– Prescriptions: There are some exceptions, ask the pharmacist about it when you get your free consult.

– Car Tires and Batteries: This one depends on the manufacturer’s warranty.

I started a live chat session with Sam’s Club as I couldn’t find their return policy on mattresses anywhere.

At first they told me they need to contact the vendor as they give them return instructions.

I then said, “It’s a Serta, will you take it back? It’s very uncomfortable and hurts my back.”

They immediately said, “Yes, definitely we can take it back.”

If you bought it in-store, take it back to Sam’s.

If you bought it online, call them at 1 (888) 746-7726 for specific instructions.

If you decide you simply don’t want the item then you’ll have to pay return shipping charges.

If the reason for the return is an error by Sam’s, or a defective product, then they’ll pay the return shipping fees.

Nope, bummer.

You’ll have to return them via their online return system.

Yes, you can with these 3 important exceptions:

– Alcohol: If you live in a state that allows you to return alcohol you have to bring it back to the Sam’s Club that you bought it from.

– Cigarettes and Tobacco Products: Same as above.

– Contact Lenses: Unopened contacts must be returned within 30 days to the Sam’s where you bought them.

Because their return policy is quite generous, Sam’s inevitably gets shoppers bringing back some pretty crazy items.

Many of which border on “policy abuse”.

Keep in mind that like any generous return policy, it will eventually go away if abused.

Yes, you’ll be banned if you regularly return items like brown bananas or an invisible watermelon.

Return smart and carry on.

Tough question, but I’d go with Costco for ONE reason.

Costco is better in terms of tracking your purchases so you don’t need a receipt.

If you lose your receipt with Sam’s, it appears to be a 50/50 chance that you can make the return.

Ruta Nighy
Answer # 4 #

If you are a Sam’s Club member, then you may be wondering what the return policy is. Sam’s Club is known for its great products and low prices, but what happens if you need to return something? In this article, we will discuss Sam’s Club return policy in detail. We will answer all of your questions about how to return an item to Sam’s Club, and what happens if you don’t have a receipt. Let’s get started!

Sam’s Club has a very generous return policy. Most items can be returned without any time limitations as of 2022. Sam’s Club will refund your purchase price, and they will also reimburse you for the shipping costs if the return is a result of their error or the item was damaged during shipping. However, the company does have a few exceptions to its return policy. For example, electronics and cell phones can only be returned within 90 days, and there are some items with return periods of 14 and 30 days. Sam’s Club will also accept returns of items that have been opened or used, as long as you have the original packaging and receipt.

For more information about their return policy, including how to return your unwanted item, what the process looks like, and whether it is possible to make a return without a receipt, continue reading!

Sam’s Club has a very easy return process. You have 2 options: returning the item in-store or via mail. So let’s look at both methods.

All you need to do is bring the item you want to return, along with your receipt, form of payment, and member card to the customer service desk. The Sam’s Club associate will process your return and give you a refund or exchange. You will also be given the option to receive a Sam’s Club gift card for the value of your return.

To return an item by mail, you will need to fill out the online return form. You will then be given a return label to attach to your package. Sam’s Club recommends that you use a shipping method that allows you to track your package, as they are not responsible for lost or stolen items. Once they receive your return, they will process it and issue a refund to your original form of payment.

Keep in mind that returns via mail apply to online purchases only.

As we mentioned earlier, Sam’s Club has a few exceptions to its return policy. Here are a few items that cannot be returned:

Some items have a specified return period, while others can be returned at any time. Sam’s Club return policy is as follows:

Sam’s Club will accept returns of opened or used items, as long as you have the original packaging and receipt. However, if your return is missing parts or the included accessories, you may only receive a partial refund. Also, such products as contact lenses or food items cannot be returned once they have been opened due to health and safety reasons.

Sam’s Club can look up your receipt using your member number within 2 years of purchase, and they will issue a refund to the original form of payment.

It is not necessary to have a Sam’s Club receipt in order to make a return. However, it’s recommended that you have your receipt for a hassle-free process since the final decision to issue a refund is up to the Sam’s Club associate.

Sam’s Club promises to refund your membership fee in full if you are not “completely satisfied.” This satisfaction guarantee applies to non-members as well. Sam’s Club will refund the purchase price of any item that you are not satisfied with.

To receive a refund, you must bring the item along with your original form of payment and receipt to a Sam’s Club location. Sam’s Club will issue a refund to it. For online orders, Sam’s Club will provide a return label and give a credit to your account.

The Sam’s Club return policy does not state anything about shipping charges. However, we called Sam’s Club’s customer service department to inquire about this, and they said that you would not receive a refund for shipping charges when returning an item. However, there is an exception to this. If you receive the wrong item or if the item is damaged, Sam’s Club will refund your shipping charges.

gplukvzk Zeb
Answer # 5 #

As a regular Sam's Club customer, you're probably going to eventually want to return an item.

The Sam's Club return policy details are explained below. Rest assured that you'll be able to return most of their products so that you don't have to keep any items you don't want from this well known American retail warehouse club.

When you're learning about how to return a Sam's Club item, you'll see that the return policy of this company is quite generous. That's because Sam's Club has a 100 percent Satisfaction Guarantee and strives to make sure that customers are always happy with their purchases. In fact, you can return most items that you purchase from Sam's Club at any time. However, there are some limitations on how much time you have to return certain products.

Returns can be made to Sam's Club in numerous ways. You can return items to this retailer not only by visiting a store location, but also by shipping the item you want to return back to Sam's Club. This makes it possible to return an item from the comfort of your home without having to visit a store. Shipping returned items back is especially helpful if you don't live near a physical Sam's Club location.

When you return an item to Sam's Club, you'll be refunded the payment for the item through the payment method you initially used to make the purchase. If you used cash to purchase the item in question, you'll receive your refund in cash at a Sam's Club location. If you purchased the item using a credit card, the purchase amount will be credited to your card.

It's very easy to return a Sam's Club item by mail. If you want to return an item by mail without having to go in to the store, you can log in to your Sam's Club account and look up the order details for the item you want to return. You will be able to select "Return Item" After this, you will be able to pull up can print out a return label for the item on your computer. After this, you simply need to package the item in question and send it back in to Sam's Club. However, it's important to note that you cannot return an item that you bought at a Sam's Club store via mail. If you bought an item at your local club location, you'll have to go back to a store location to return it.

If you want to return an item in a club, you simply need to bring the item in its packaging along with the receipt from the initial purchase. Once you get to the club, go to the Member Services desk. Let the Sam's Club employee at the desk know that you would like to return your item. You will then be able to return your item and receive your refund.

Sam's Club makes it convenient to check on orders. If you want to check Sam's Club order status, you can do it on the retailer's website. You'll need to sign in to your account in order to check on the status of any current orders you have in progress. This feature will allow you to look up information on all orders within the last three years. You can even look up information on in-club purchases by using the Sam's Club order status feature on the website.

The order status feature on the Sam's Club website makes it possible to check on tracking information for your orders. You can look up the ETA of shipments from Sam's Club. You can also find order numbers so that you can reference a particular order if you need to call Sam's Club and ask for any additional information about your orders or your Sam's Club account.

Sam's Club generally requires that items be returned in their original packaging. They also must be complete and include any materials such as manual or warranty cards when they are returned. It may not be possible to return an item to Sam's Club without the box.

If an item is submitted as a return to Sam's Club without all of its original packaging, a refund may not be offered. In some cases, a partial refund may be offered on an item that was only partially returned when it was sent back for a refund. The best way to determine if you are eligible for a refund even though you are missing some of the original packaging is to call Sam's Club and ask a representative.

You need to know how long you have to return an item to Sam's Club if you want to return a past purchase before it's too late. Many Sam's Club items can be returned indefinitely after purchase. However, this is not the case for all items that you can buy from Sam's Club.

You must return some Sam's Club items within 90 days to receive a refund. If you want to return a major appliance or an electronic device, you must seek a refund within 90 days of purchase. You have even less time to return items including Motorsports products and heavy equipment. If you want to return commercial heavy equipment or motorsports items, you must do so within 30 days. Customers who buy cell phones from Sam's Club must return them within 14 days if they decide that they want a refund.

You might not be able to get a full refund if you do not have the original receipt. For Sam's Club exchanges without a receipt, you must do the best you can to find any proof of purchase that you can. If the item was purchased using a credit card, Sam's Club may be able to look up the purchase record and refund you through this record

It's easiest to get a refund on a past Sam's Club purchase if you are still in possession of the original receipt. If you want to return a Sam's Club item without a receipt, you should know that it might take longer to get a refund. The sooner you seek a refund after purchasing a Sam's Club item, the easier it is likely to be to receive a refund despite not having saved the receipt. It's ideal to save receipts from Sam's Club after purchases so that you know that you will always be able to return items when you need to.

When you return an item to Sam's Club, you should receive a full refund for the item. However, you may have to pay shipping charges if the return is not the result of an error on the part of Sam's Club or the result of damage to the item that occurred during shipping.

You will immediately receive a refund if your initial purchase was made in cash and you return your item to a club location. If the item was purchased using a credit card or debit card, the purchase amount will immediately be refunded to your card but might take a few days to show up in your account balance.

You don't have to ship an item that you purchased online back to Sam's Club if you want to return it. Customers of Sam's Club also have the option to return an online purchase to the store. Most purchases made over the Internet can be brought back as a return to any physical Sam's Club location.

If you need to talk to a representative from Sam's Club about a return or another issue, you can call (888) 746-7726. Customer service is available by phone between 7 am and 11 pm CST from Monday through Saturday and between 10 am and 8 pm CST on Sunday.

Sam's Club also offers chat support seven days per week. You can visit the Sam's Club website to get to the chat support page so that you can get live help with a product or return issue.

You cannot return all items that Sam's Club sells. There are certain items for which returns are not accepted by the retailer. When it comes to what items can not be returned to Sam's Club, you should know that you cannot return prepaid cards or gift cards. If you buy a ticket to a special event, you cannot return it to Sam's Club for a refund. You also can't get refunds on return items at Sam's Club for items such as prescription medications or personalized gifts. Returns aloe may not be available on automotive tires, automotive batteries, tobacco products, and hearing aids.

In comparison with other retailers out there, Sam's Club offers one of the most flexible return policies out there. This is especially true considering the fact that there is no time limit on how long customers have to return many types of product sold by Sam's Club. The flexible and generous return policy at Sam's Club give this retailer a score of 9 out of 10 when it comes to return acceptability and return policy simplicity.

Hailey Chaves
Answer # 6 #

Keep reading to find out about the exceptions to this policy.

The length of time you will have to return something at Sam’s Club varies based on the type of item.

On most items, there is no time limit on how long you can wait to request a return. However, on items like electroncis and major appliances, returns must be requested within 90 days.

For things like commercial heavy equipment and motorsports items, that window shrinks to just 30 days.

And for cell phones and mobile devices, you’ll want to get those returns in within two weeks, otherwise you might be out of luck.

While most items can be returned to Sam’s Club with no strings attached at any time, there are a few limitations to this generous policy.

The following items must be returned within 90 days to qualify for a full refund:

The following items must be returned within 30 days to qualify for a full refund:

The following items must be returned within 14 days to qualify for a full refund:

The following items cannot be returned to Sam’s Club:

The following items may or may not qualify for returns, depending on location and state law:

As far as we can tell, Sam’s Club is pretty generous when it comes to accepting returns on opened items. After all, you might not know that you want to return something until after you’ve opened it.

The only thing specified in Sam’s Club’s return policy is that full refunds may be denied if not all of the packaging or components can be returned along with your item. If you are only able to return the item without or with only part of its packaging, then you may be issued a partial refund instead.

But when it comes to returning opened items, you shouldn’t have anything to worry about.

Returning unwanted items to Sam’s Club is super easy!

To process a return in person, simply follow these steps:

To return an online order:

It’s important to note that while online purchases can generally be returned in person to any Sam’s Club location, items purchased in person at a warehouse cannot be returned through the online method.

If you have any questions about the returns process for online orders, you can find out more here or contact Sam’s Club Customer Service at 1 (888) 746-7726.

Lucky for us, Sam’s Club isn’t too strict when it comes to receipts.

Although their return policy does state that they prefer that their customers provide their original purchase receipt or other proof of purchase, it’s not a requirement for processing a return.

Sam’s Club should be able to pull up a record of your transaction so that you don’t have to provide the proof yourself. If Sam’s Club is unable to verify your purchase on your account through their system, then there’s a chance your return won’t be granted without a receipt.

Although it’s a close call, Costco undeniably has a better return policy than Sam’s Club. While both stores certainly offer a generous policy on returns, Costco has fewer exceptions to their policy. Costco also offers extended warranties on major appliances, unlike Sam’s Club.

When it comes to return policies, Sam’s Club is definitely on the low end of the strictness scale. They’re lenient when it comes to receipts, and they even allow returns to be made long after the purchase date (like, years later!).

But while Sam’s Club doesn’t specify in their policy whether or not they place any limits on returns, it’s possible that you might run into trouble if you try to return too much stuff. Again, there’s no hard-and-fast rule around this, but every Sam’s Club location is unique. So, if a warehouse gets wind of you returning stuff, say, every day, then you might want to be a little cautious.

Yes. Regardless of which location you purchased your item from, you should be able to return your item to any Sam’s Club warehouse location.

Yes. When returning an item through, you will be provided with a return shipping label and you will not be expected to pay shipping or any other fee for the return. However, original shipping delivery charges will not be refunded unless the item was damaged during shipping originally or the shipment was made in error by Sam’s Club.

No. Sam’s Club does not charge restocking fees.

Yes. There are no restrictions on returning promotional or sale items to Sam’s Club. However, you will only be refunded the amount you paid, even if the item has since returned to its full, non-promotional price.

Yes. There are no restrictions on returning items purchased with a gift card. If your return is granted, the amount you paid will be refunded to your gift card.

Yes. If you return your item in person at a Sam’s Club location and your return is granted, you will immediately be issued a refund. However, if you paid with a card, you might have to wait 1-3 days for the funds to be deposited back into your account.

Zafar uawosj Hager
Answer # 7 #

We are committed to offering quality products at an exceptional value. We want our products to meet or exceed quality expectations. If you aren't satisfied with the quality of a perishable item, we'll replace or refund it.

Rakhi Darra