What is the role of tone in business communication?

The tone in business communication sets the mood and conveys your attitude towards the recipient. A professional tone builds trust, shows respect, and ensures your message is interpreted correctly.

Choosing the right tone is crucial depending on the context—formal for official communication, and slightly informal when addressing peers or internal teams.

For example, a polite and positive tone in emails or presentations can improve collaboration, while a harsh or indifferent tone can create misunderstandings or conflicts.

For more tips, check: MindTools - Business Communication.