What is warm transfer?

With a warm transfer, you can pick up the phone and give a personal greeting, rather than just saying, “Hello?” with no clue who might respond. Or if the person you want to reach is about to step away from her desk, a warm transfer allows the caller to choose to go to voicemail rather than blindly landing there.

A warm transfer is also known as a consultative hold, and it can be made anytime during an inbound or outbound call. In this transfer, an agent

A warm transfer is when you speak with the new agent before the call is transferred. You can tell the destination agent about the caller's issue and give any background information before transferring the call (without the caller hearing).

Cold transfers are when the automatic software gets a hold of a potential customer and transfers them directly to your customer service representative. A warm

A warm transfer is a call that has been directed with information being provided beforehand to make either the caller, the contact center agent - or

When customer calls are transferred to multiple call center agents, the customer is asked to repeat the reason why they called. To provide better customer

A warm transfer allows you to have a brief conversation with another agent or a contact in your team before transferring the call to the customer.

A warm transfer is a technique for receiving a call from a customer and passing that call to another employee – the goal of warm transferring is to improve the caller experience by appearing helpful and responsive.

Warm transfer: (also known as a live or hot transfer) the call center operator dials a number and talks to the person who has picked up the call before transferring