How do i find my pac?

If you have forgotten your PAC, you will need to talk to one of our Customer Service Advisers by calling 0345 793 0000 and pressing hash (#).

To obtain a PAC code from Vodafone, you will need to contact Vodafone customer service and request one. The fastest way to do this is to text ‘PAC’ to 65075. You can also do this by calling 191 from your Vodafone phone, or by calling 03333 040 191 from any other phone. Otherwise, you can visit a Vodafone store and request a PAC code in person.

To obtain a PAC code from O2, you will need to contact O2 customer service and request one. The fastest way to do this is to text ‘PAC’ to 65075. You can also do this by calling 202 from your O2 phone, or by calling 0344 8090202 from any other phone. Otherwise, you can visit an O2 store and request a PAC code in person.

To obtain a PAC code from 3, you will need to contact 3 customer service and request one. The fastest way to do this is to text ‘PAC’ to 65075. You can also get your PAC code by calling 333 from your 3 phone, or by calling 0333 338 1001 from any other phone. Otherwise, you can visit a 3 store and request a PAC code in person.

In order to obtain a PAC code from EE, you will need to contact EE directly and request one. The fastest way to do this is to text ‘PAC’ to 65075. You can also do this by calling 150 from your EE phone, or by calling 07953 966 250 from any other phone. Otherwise, you can visit an EE store and request a PAC code in person.

In order to change mobile networks and keep the same number, you will need to request a PAC code from your current mobile network provider and give it to your new network provider. This will allow you to transfer your number to the new network.

Here is how to obtain a PAC code and switch to a new mobile network:

Once the switch is complete, your phone number should remain the same and you will be able to use your phone as normal on the new network.

The ability to text-to-switch enables you to get a PAC code in seconds

The amount of time it takes to obtain a PAC code can vary depending on the mobile network provider. In most cases, you should be able to obtain a PAC code within a few minutes by the text-to-switch method, calling customer service or by visiting a store in person. Bank holidays or weekends may slightly delay a PAC code transfer. We recommend requesting a PAC code on a working day Monday or early in the week as a result.

If you change your mind and don’t want to keep your old number, texting ‘STAC’ to 75075 will terminate your contract. This leaves you free to switch to another provider with a new phone number.

You will be unable to port a disconnected number across to your new provider. Make sure you don’t cancel your existing contract if you wish to transfer your number across.

You cannot switch by text message if you have multiple mobile numbers linked to your account (such as with a family package). However, you can still switch by requesting a PAC code over the phone or online.

If you are still contracted with your provider, you can quickly check if you will be charged any early cancellation fees before changing numbers. Text ‘INFO’ to 85075 to understand your existing contract terms without receiving a PAC or STAC code.

Given how early cancellation fees will generally cost you around 90% of the remaining lifetime value of your contract, make sure you understand your contractual obligations before switching. For example, if you are contracted for another 12 months with an operator and wish to cancel this deal, you may need to pay 11 months’ worth of fees to leave.

In many cases such as this, it is beneficial not to leave your contract early until the minimum term is up and you can switch without a fine.

A PAC code is a nine-digit code that is used to transfer a mobile phone number from one network provider to another in the UK. PAC stands for “Porting Authorisation Code.” When you want to switch mobile network providers and keep your current phone number, you will need to request a PAC code from your current provider and give it to your new provider. The new provider will use the PAC code to transfer your number to their network.

Before 2019, the only way to port numbers across mobile networks was over the phone. However, many operators charged old customers for notice periods after the switching date. This effectively led to many people paying for two phone contracts simultaneously, despite only being able to use their new provider’s network.

In 2017, Ofcom estimated that introducing the text-to-switch system would save consumers in the UK around £10 million a year by stopping this process from happening. It also prevents users from navigating through the often-taxing process of getting in touch with a customer service rep on a working day.

The system was introduced in 2019, and Ofcom estimates it will cost the industry around £44 million over its first ten years of implementation.

Below we’ve explained in more detail exactly what a PAC code is, then we’ve highlighted the easiest way to get one – there’s a simple system that’s basically the same for every network, and allows you to get a PAC code almost instantly, and without having to talk to anyone.

Finally, you’ll find an overview of alternative methods for getting a PAC code from any of the UK’s major networks.

A PAC code is a ‘Porting Authorisation Code’ – a nine-digit code that allows you to move your number to another mobile network. So it’s something that you’ll need if you’re changing network but don’t want to change your number.

Once you’ve got your PAC code you simply give it to the network you’re moving to (generally by filling in an online form) and they handle the rest – communicating the move with your old network and getting your number transferred, often by the next working day.

But how do you actually get your PAC code in the first place? Read on to find out.

Getting a PAC code from your network is easy. All you have to do – no matter what network you’re requesting the code from – is text ‘PAC’ to 65075, using the number that you want to keep.

Note that in some cases you’ll need to provide additional information along with the word ‘PAC’, typically your date of birth in the format DDMMYY. For example, in that case you might text ‘PAC 170487’. However in this case you’ll likely get a message back telling you as much if you send the word ‘PAC’ without the additional information.

Requesting your PAC code this way is free to do, you’ll get a reply almost instantly, and as well as your code you’ll also get other important information, such as whether you’ll currently have to pay a fee to change network (which you might if you’re still in contract).

This isn’t the only way to request the code though, as many networks also let you call them or request the code online. These methods are listed below.

Whatever the method of requesting it, make sure you do so before closing your account with the network in question. Also be aware that the code only lasts 30 days, so if you don’t give it to your new network in that time frame, you’ll have to request another one.

Note also that you may have to supply some account or identity information, so make sure you have things like your account number to hand. You should also make sure you’re out of contract when you do this, otherwise you may have to pay an early exit fee.

If you'd like to speak to someone or go through your existing network directly there are still other ways to get your PAC code.

To get a PAC code from EE, just call 150 from your EE phone or 0800 956 6000 from any other phone, or select ‘Leave EE’ on your Account Settings page.

To get a PAC code from Three, simply call 333 from your Three phone or 0333 338 1001 from any other phone. Alternatively, you can fill in the ‘take my number with me’ form on your Three account page, or use Three’s live chat.

Leaving O2? You can request your PAC by calling 202 from your O2 phone. Or you can get it online through your My O2 account.

On Vodafone you can request a PAC code by calling 191 from your Vodafone phone or heading to Account Settings > Mobile Switching on your online account. You can also request it via web chat.

On BT Mobile you can get your PAC by calling 0800 800 150 from any phone, or by logging in to My BT and going to Mobile > Thinking of leaving BT.

To get a PAC code from iD Mobile, log in to the My iD app or log in to your account at my.idmobile.co.uk, then go to My Account > Thinking of Leaving > Switch or Cancel Now > Get PAC code.

To get a PAC from FreedomPop, simply send a message to support@freedompop.co.uk.

If you’re on Giffgaff you can just request a PAC code on Giffgaff’s website.

For Lyca Mobile you simply call 322 on your Lyca Mobile handset or 0207 132 0322 from any other handset.

To request a PAC code on Plusnet Mobile, dial 500 on your Plusnet handset or 0800 079 1133 from any phone.

To get a PAC from Sky, just call Sky Mobile on 03300 412 524 from any phone. You can also head to sky.com/leavesky.

If you’re on VOXI you can call the network on 0808 0057 449 from any phone, or log in to your online account and select ‘Leave VOXI’.

You can request a PAC code through the ‘Account Settings’ section of your account on Smarty’s website. From there select ‘Manage Plan’ and under the ‘Leave SMARTY’ section follow the instructions.

Just go to ‘My Account,’ select ‘View or Change my account details’, and then ‘Leaving Tesco Mobile?’ You can also request your PAC through web chat.

To get your PAC code from Virgin, just sign into your online account and select ‘Switching’. Alternatively you can call Virgin Mobile on 789 from your Virgin Mobile phone or on 0345 6000 789 from any other phone.

On Lebara Mobile it’s as simple as filling in this form.