How to cal at&t?

• New service. 888.333.6651. M - F, 7 a.m. - 9 p.m. CT Sa - Su, 8 a.m. - 9 p.m. CT.
• Support for travel abroad. +1.314.925.6925. Available 24/7. FREE from mobile phone.
• Disability resources. TTY: 866.241.6567. Voice: 866.241.6568. M - F, 9 a.m. - 9 p.m. CT.
• FirstNet. 800.574.7000. 24/7.

ATT Wireless Customer Service really loves to waste your time. With the number that they tell you to call on your monthly bill, they’ll give you offers for insurance and other weird services before you have a hope of talking to a representative.

We wrote this guide so you’ll avoid the mistakes most people make on calling the wrong ATT customer service number.

Want to save on your AT&T bill but don’t want to waste time with support? Sign up to BillSmart to save up to $354.

Our negotiations are completely free if you don’t save money. Click the link below to get started.

On AT&T’s website and online, they suggest that you call (800) 331-0500. We’ve found that they waste way too much of your time on useless offers that you couldn’t care less about.

AT&T customer care hours are Monday to Friday 7 am to 9 pm Central Time and Saturday to Sunday 8 am to 9 pm Central Time.

In our experience, it takes about 20 minutes to get a representative on the line. Wait times are worse early in the morning when they experience high call volumes.

Calling ATT is great if you want to get them to waive fees or get discounts as an existing customer.

The best number to call for AT&T wireless customer service is (877) 999-1085.

AT&T has a variety of customer service numbers for their different services and support questions.

If you are an existing customer who wants to call AT&T about their wireless service, the best number for you to call is (800) 311-0500.  You can also call 611 from your AT&T mobile phone.

The best number for AT&T customer support for international travel is (314) 925-6925.  This line is available 24/7 and there are no roaming charges for calling them there to get help getting service in a foreign country.

If you’ve made a change to your AT&T wireless service and want to check your order status, the best number to call is (877) 782-8870.

For customers with disabilities, you can call AT&T wireless customer support TTY at (866) 241-6567 or by voice at (866) 241-6568.  The contact hours for AT&T disability resources are Monday to Friday 9 am-9 pm CT and Saturday to Sunday 10 am-6:45 pm CT.

If you’re looking to set up a new AT&T wireless account by phone, you can call (888) 333-6651.  They’re open Monday to Friday from 7 am to 9 pm Central Time and Saturday to Sunday from 8 am to 9 pm Central Time.

Just trying to pay your ATT bill online? You can call in to pay but there are easier options that we’ve written a tutorial on.

Trying to call AT&T at the phone number (800) 311-0500 that they suggest is kind of a joke.  They make you sit through five minutes full of ads for things ranging from Life Insurance for Cats to signing up for Dish.

Then, a robot named Emma will ask you what you’re calling about.  Say the wrong thing (which is super easy to do) and you’ll be sent back to the “special offers” flow.

It’s just a lot easier to just call the AT&T loyalty department at (877) 999-1085 if you have a question about your bill.

These are the agents tasked to prevent you from canceling AT&T so they’ll get on your issue and fix it quickly rather than try to upsell you on something you don’t need so AT&T can increase their quarterly earnings.

If you’d like to learn more about the different ATT loyalty department phone numbers, we have a more detailed guide.

Besides calling AT&T, you can also chat with them online.

Just go here and scroll to the bottom of the page.

Initially, you’ll be talking to an automated virtual assistant that’s kind of useless.  However, once you type in the text “talk to an agent” twice, you’ll be directed to sign in to your account.

Once you successfully sign in to your account, a representative will enter the chat in a couple of minutes.

We’ve found that chat representatives are slower to resolve your issues compared to phone representatives.

Chat can be a good option if you want a more asynchronous experience. You can do other things while you wait for your representative to get back to you.

Chat support is available from 7 am to 1 am Eastern Time.

AT&T used to have text messaging support but unfortunately, that was discontinued in 2019.

I don’t recommend trying to email AT&T.  It’s going to go into a black hole that you’re unlikely to ever get a reply from.

Just want to save on your AT&T bill? We wrote the top tips on how to save on ATT and to save on uverse here.

The customer service phone number for ATT prepaid accounts is (800) 901-9878.  You can also call 611 on your AT&T mobile phone.

The hours for contacting AT&T prepaid customer support are 7 am to midnight local time.

If you need support out of the country for your ATT prepaid service, you can call customer service at (408) 962-1025.  This service is available 24/7 and it’s free to call from your mobile phone.

Unfortunately, there are no chat options for ATT prepaid customers.  You can try to reach out to them via social media but you’re much better off just calling them at (800) 901-9878.

You’re less valuable to them as a customer so they provide you worse service.

If your goal is just to lower your ATT bill, here are some tips on how.

AT&T has other services such as internet, TV, home phone, email, and home security.

If you want to talk to AT&T wireless customer support agents, the right general number to call is (800) 311-0500.

For internet, tv, or home phone ATT customer support, you can call (800) 288-2020.  I’ve included a list of lines below.

ATT Internet Phone Customer Support

Billing and Account: (800) 288-2020

Tech Support: (800) 288-2020

New Service: (866) 861-6075

Disability Services (TTY): 866.241.6567

Disability Services (Voice): 866.241.6568

ConnecTech Paid Tech Support: (866) 294-3464

You can also chat with ATT internet and tv customer support representatives online. It’s good to call ATT internet to save on your bill.

AT&T sold DirecTV in 2021.  They’re separating and the right number to call to cut your DirecTV bill is (800) 531-5000.  You can’t call AT&T anymore to get to DirecTV.

Calling ATT customer support sucks.  It’s a great way to feel like a number and bunch of money on the screen to a poorly paid call center worker from a 3rd world country.

If you want to avoid this experience but want to save money on your AT&T wireless bill, sign up for BillSmart.

We handle the whole negotiation for you so you don’t have to waste your time.  Our negotiations are free if you don’t save money.

Sign up by clicking the link below.

Pricing: $164.99/mo. Internet billed separately. Customers will not receive a monthly bill for DIRECTV via Internet.

Available only in the U.S. (excludes Puerto Rico and U.S.V.I.). Some offers may not be available through all channels and in select areas. Different offers may apply for eligible multi-dwelling units. All offers, packages, programming, promotions, features, terms, restrictions & conditions and all prices and fees not included in price guarantee are subject to change or discontinuation without notice.

Some offers may not be available through all channels and in select areas. Different offers may apply for eligible multi-dwelling unit. Visit directv.com/legal/ or call for details.

VIA SATELLITE: Pricing: $109.99/mo. for two years. After 2 years, then month to month at then current prevailing prices unless cancelled. Additional Fees & Taxes: $7/mo. for each additional TV connection on your account. Wireless upgrade with HD DVR $99.00. Applicable use tax expense surcharge on retail value of installation, custom installation charges, equipment upgrades/add-ons, and certain other add’l fees & chrgs. See directv.com/directv-fees/ for additional information. $10/mo. Autopay and Paperless Bill Discount: Must enroll in autopay & paperless bill within 30 days of TV activation to receive bill credit starting in 1-3 bill cycles (pay $10 more/mo. until discount begins). Must maintain autopay/paperless bill and valid email address to continue credits. DIRECTV Svc Terms: Subject to Equipment Lease & Customer Agreements. Taxes, surcharges, add-on programming (including premium channels), protection plan, transactional fees, and Federal Cost Recovery Fee are not included in two-year price guarantee. Visit directv.com/legal/ or call for details. Equipment Non-Return-Fees: If you cancel your service, you must return your leased equipment. Failure to return any equipment will result in fees of $45 for each standard DIRECTV Receiver, each HD DIRECTV Receiver, each Genie Mini and each Gemini receiver and $135 for each DVR, HD DVR, Genie® HD DVR and/or Genie 2 DIRECTV Receiver. GEMINI DEVICE: To use the Device, you will need an Internet connection, your use of which is subject to the fees, restrictions, terms, and limitations imposed by your Internet service provider. Gemini Device(s) will deactivate after 90 consecutive days without internet connection. If that happens, you will not be able to receive service through that Device until you (re)connect to the internet.

Service subject to DIRECTV delivered via internet terms and conditions (see https://www.directv.com/legal/directv-stream-tos-eula-policy/). Available only in the U.S. (excludes Puerto Rico and U.S.V.I.). Requires high speed internet. Minimum internet speed of 8Mbps per stream recommended for optimal viewing. Residential customers only. Different offers may apply for eligible multi-dwelling unit. Pricing: $109.99/mo for two years. After 2 years, prevailing prices apply. Additional Fees & Taxes: Price excludes Advanced Receiver Service Fee of $15/mo. (which is extra and applies to all packages) and Regional Sports Fee of up to $13.99/mo. (which is extra & applies to CHOICE and/or MÁS ULTRA and higher Pkgs.) and certain other add’l fees & charges. See directv.com/directv-fees/ for additional information. State and local taxes or other governmental fees and charges may apply including any such taxes, fees or charges assessed against discounted fees or service credits. Service billing cycle starts after 5 days from purchase.

Gemini included for well qualified customers; otherwise $120 for new Gemini or $49.99 for Certified Restored Gemini. Purchased Gemini may be returned within 14 days if the Ship Date for a full refund however all monthly fees, including additional monthly fees, will continue to apply. Additional Gemini purchased on installment agreement subject to additional terms and conditions. If you cancel your service in the first 14 days of order, you must return the included Gemini within 14 days of order to avoid $120 non-return fee. Once you’ve canceled, you can access DIRECTV through the remaining monthly period. No refunds or credits for any partial-month periods or unwatched content. Some offers may not be available through all channels and in select areas. Regional Sports & Local Channels: Regional Sports available with CHOICE and above. Not available in select areas. Channels vary by package & billing region. Device may need to be in billing region in order to view. Limits: Package, Advanced Receiver Service Fee, Regional Sports Fee (varies by zip code) and equipment fees for TV connections are included in two-year price guarantee. Taxes, surcharges, add-on programming (including premium channels), and transactional fees are not included in two-year price guarantee. Offers may not be available through all channels and in select areas. Different offers may apply for eligible multi-dwelling unit. Programming subject to blackout restrictions. All offers, programming, promotions, pricing, terms, restrictions & conditions subject to change & may be modified, discontinued, or terminated at any time without notice. See directv.com/stream/ for details. Cancellation: Modify or cancel at any time online or by calling 1-800-531-5000.

†Internet speed claims represent maximum network service capability speeds and based on wired connection to gateway. Actual customer speeds are not guaranteed and may vary based on several factors. For more information, go to www.att.com/speed101.

Offers may not be combined with certain other promotional offers on the same services and may be modified or discontinued at any time without notice. Other conditions apply to all offers.

It may be possible to resolve your service issue without having to contact AT&T customer service. This can save you time or help you resolve an issue if a tech support agent is unavailable.

To troubleshoot common AT&T internet, TV and phone issues, go to AT&T Troubleshooting. From there, you can sign in with your AT&T account information and narrow your search to troubleshoot topics related to your specific services.

You can also find quick troubleshooting guides to check your order status, change account passwords, connect to a Wi-Fi network, set up your equipment and more.

Rebooting your router is a common quick fix for Wi-Fi connectivity issues. To reboot your router, press and release the Reset button on the AT&T Wi-Fi Gateway router and wait for it to power back up. You can also try unplugging the router, waiting five seconds and plugging it back in.

To reset your AT&T Wi-Fi Gateway router, press and hold the Reset button for at least 10 seconds.

*Important note: “resetting” your router may return it to factory settings. If you want to restart your router but keep any custom settings, try first to reboot the router, not reset it. Otherwise, make note of any custom settings before performing a reset so you may reapply them once the reset is complete.

AT&T internet customers can take advantage of AT&T’s 30,000+ Wi-Fi hotspots across the U.S. When connecting to any Wi-Fi hotspot, be sure to take these Wi-Fi hotspot internet safety precautions.

To connect to a AT&T Wi-Fi hotspot:

If you don’t have AT&T internet service, but still wish to connect to an AT&T Wi-Fi hotspot, choose Purchase AT&T Wi-Fi Access at step 3. You can purchase temporary access to the AT&T Wi-Fi hotspot network for a set fee.