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There are consumables.

The following products are considered: aromas, atomizers, base, batteries, mouthpiece, Cartridges, cartomizers, clearomizers, disposable equipment, liquid, papers, Pods, Scrapers, Resistances, Glasses, Wraps.

If you believe you have received a product that is in poor condition, you should contact us within 24 hours of receiving the product, as it is understood that the client is satisfied with the product received.

A liquid.

They are considered consumables since they are not covered by a warranty.

The liquids, aromas and bases will not be changed or guaranteed since they are a manipulated product.

There may be small variations in taste and resistance used in order to achieve improvements.

Our taste buds have small variations from time to time, so it must be taken into account that not all liquids taste the same.

B.

There are disposables.

Since their use is related to their duration, disposable equipment and devices don't have a guarantee.

If you think you have received one of these in poor condition, you should contact us within 24 hours of receiving the product; once this time has passed, the client is satisfied with the products received. The product must have its original packaging.

There is a c. There are batteries:

The batteries will have a 24 hour guarantee from the moment of delivery, which will be the maximum period to present any claim against the battery or its charger, as they are consumables that wear out with use.

Improper use and maintenance will result in accelerated wear and even product failure. The electrical network can cause voltage jumps in batteries and chargers by not following the instructions and recommendations of the product.

D. Resistances

The life of the atomizers depends on a number of factors, including the intensity of use, the way of vaping, the treatment received and the use of aggressive liquids.

Note: It is recommended to change the resistances or coils every 10 days, although they can last up to 30 days or more (depending on use) since they wear out and have cotton inside them that burns and after these 10 days, they lose their Efficiency and taste of the e-liquid may change and not be as pleasant as at first.

The user has the right to know if the product they are buying has manufacturing defects.

1. Repairs of defects are free. If the product does not admit of repair, the money will be returned or replaced.

2. In case of repeated failure and taking into account the nature of the product and the characteristics of the defect, at the user's choice, a new repair will be carried out, a total or partial refund of the price paid, or a partial or total change of the product by another of the same species, similar characteristics or technical specifications, in the event that GRUPO DIY S.A.S. have available.

When a defect comes from, there will be no place for the guarantee.

1.

There are force majeure or fortuitous events that include voltage fluctuations.

2. The improper use of the product by the consumer, or its manipulation through persons not authorized by the manufacturer/importer or supplier of the products, or by the means or transport company chosen by the user, is a third party.

3.

The installation, use or maintenance instructions in the product manual can be adjusted to its nature.

Requests for warranty.

To make a warranty claim, the user must send an email to ventas@diyejuicecolombia.com. co, indicating full name, ID, telephone, email, description of the product purchased, warranty certificate filled out for the products to which it applies, and a detailed description of the alleged failure or defect that the product presents, with the evidence thereof. . The product that is the subject of the claim must be presented at or sent to the facilities of GRUPO dom S.A.S.

DIY GROUP S.A.S. will make the necessary validations, directly or through the manufacturer and/or supplier, and will respond to the user of the process that will be applied, within a period not exceeding fifteen (15) business days from the receipt of the claim through the indicated mail with full compliance with requirements and receipt of the product object of claim.

If the warranty period has expired and any of the conditions for objecting to the warranty claim is met, GRUPO dom S.A.S. will make the revised product available again for it to be claimed.