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Piotr Voorhies




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If the buyer doesn't pay after the invoice is sent, you can cancel the order by selecting the Cancel Order button below and choosing the option that the buyer hasn't paid in the drop down menu.

You can cancel the order when 4 or more days have passed since the invoice was sent to the buyer.

If you cancel your order, you may be eligible for a refund of commission and fees under the Fees and Commissions policy, and the item will automatically relist if it is a single item with the Buy It Now option, unless you have chosen not to. The buyer feedback will be removed.

If your ad is in Auction format, you can make an offer to sell to the next bidder once the order has been canceled.

If you don't cancel the items within 30 days from the date the buyer confirmed the purchase, the item will not be re listed and you won't get the reimbursement of the fees.

Advice. If the buyer hasn't paid, you don't need to contact them: we'll send them reminders. You can cancel the order after 4 calendar days if you don't receive payment.

You can open a new window or tab to automate the management of items on the Selling Preferences page. You can choose how long buyers have to pay for the items.

Unpaid orders are usually canceled after 4 days.

The term is calculated based on the most recent item on the invoice.

You can change the settings so that a single item is re listed.

Any feedback cast by the buyer of an item will be removed. If a buyer doesn't pay, the applicable fees and commissions are returned, and the time is saved.


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