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This tool is included in Windows 7, 8 and Windows 10.

PSR not only captures the screenshots, but also the exact steps you used which caused an error or problem. The captured data is stored in a MHTML document which is enclosed in a zip file, along with the screenshot images which are embedded in the MHTML file in base64 encoding. You can send the zip file to someone else who can help you fix the problem. Here is how the utility looks like:

Screenshot of PSR in Windows 7

Screenshot of PSR in Windows 10. It’s now called “Steps Recorder” instead of “Problem Steps Recorder”

Click Start, type PSR.EXE and press ENTER. This starts Problem Steps Recorder or Steps Recorder.

Click the Start Record button and continue the steps to reproduce the problem/error. You can also add comments then and there, by clicking the Add Comment button. Once done, click the Stop Record button. Mention the output file name and save the file.

Settings

You can change the following settings for Problem Steps Recorder:

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