How to use psr?

This tool is included in Windows 7, 8 and Windows 10.

PSR not only captures the screenshots, but also the exact steps you used which caused an error or problem. The captured data is stored in a MHTML document which is enclosed in a zip file, along with the screenshot images which are embedded in the MHTML file in base64 encoding. You can send the zip file to someone else who can help you fix the problem. Here is how the utility looks like:

Screenshot of PSR in Windows 7

Screenshot of PSR in Windows 10. It’s now called “Steps Recorder” instead of “Problem Steps Recorder”

Click Start, type PSR.EXE and press ENTER. This starts Problem Steps Recorder or Steps Recorder.

Click the Start Record button and continue the steps to reproduce the problem/error. You can also add comments then and there, by clicking the Add Comment button. Once done, click the Stop Record button. Mention the output file name and save the file.

Settings

You can change the following settings for Problem Steps Recorder:

• Select Start Record. Perform the steps on your computer to reproduce the problem. You can pause the recording at any time and resume it later.
• Select Stop Record.
• In the Save As dialog box, type a name for the file, and then select Save. Note. The file is saved as a compressed file that uses the .

Original KB number:   3035258

This article describes how to use Problem Steps Recorder (PSR) to automatically capture steps on a computer. These steps include a picture of the screen during each select and a text description of the selected areas. You can use the tool to save performed actions, such as repro steps, that can be provided to Microsoft 365 technical support to troubleshoot or diagnose an issue.

The following instructions explain how to use the PSR tool. To install and access PSR, select Start, type psr in the Start search box, and then select psr.exe in the search results.

To view the recording, open the compressed file that you just saved, and then double-click the file. The file opens in your browser.

To view the recording, open the compressed file that you just saved, and then double-click the file. The file opens in your browser.

When you adjust settings for PSR, the settings are saved for only your current session. After you close and reopen PSR, the program returns to the regular settings.