where is lmhub located?

A: Yes, pick-up service is available for sellers. You can also drop off parcels at SPX drop-off hubs.

Q: Is it possible to rearrange the date and time of delivery? What if I will not be around at the time of delivery?

A: Delivery partners are advised to wait for a maximum of 15 minutes upon arrival at the delivery location.

Shopee Xpress is implementing a maximum of two (2) valid delivery attempts within two (2) consecutive days for all last-mile transactions.

Q: Can someone receive my order, on my behalf if I’m not available?

A: If you will not be available to receive your order, you may assign someone to receive the parcel on your behalf. Your representative must be provided with an authorization letter to receive the package, especially if it is prepaid.

Please provide consent to the delivery rider as Proof of Delivery (POD).

Q: Can I pay for my COD order after I have opened and checked the package?