will navy federal call me?

Never let yourself be pressured into giving personal information or passcodes over the phone—Navy Federal will never call you to ask for your code word! Don't answer a call from a number you don't recognize. Instead, let them leave a voicemail.

(SPEECH) NARRATOR: Cell phones scams are on the rise, but you can protect yourself. If you get a call from someone claiming you've won a prize or that they're your bank, credit card company, or the government, it's wise to be cautious. The number one tool in the scammers toolkit, making you think you have to act right away.

It's likely a scam if the call is unexpected and they ask for personal information like birth date, account information, or social security number. Beware if they say, we're just verifying the information we have on file. Be suspicious of calls saying there's a warrant for your arrest or that you just need to pay a small fee to get a prize.

(DESCRIPTION) Navy Federal Partners in Security

(SPEECH) Read more ways you can protect yourself at NavyFederal.org.

The News 3 Problem Solvers received tips from our Navy viewers about criminals trying to hack their accounts. We're told that people in Chesapeake were getting calls from someone claiming to be from Navy Federal Credit Union.

When the person on the other end started asking for personal information and saying their account needed to be "re-established," the veteran we spoke with saw the red flags.

However, criminals are banking on the fact that you don't see the red flags. They're hoping they can get into your account and steal your money and identity.

Navy Federal said here are some signs to watch out for so you're not taken advantage of:

What's also startling about this latest scheme is that military consumers report losing the most money. The Federal Trade Commission said military members reported losing more than $26 million and their losses were nearly 50% higher than the general population.

In order to protect customers, Navy Federal is taking action. This year, they started a partnership with the Cybercrime Support Network, a nonprofit that helps victims.

According to a press release, members will be able to use services from: