How to become a cignal authorized dealer?

• Press MENU on your remote control.
• Select SET-UP then SYSTEM SET-UP.
• Enter PIN 0000 or 9998.
• Select INSTALLATION SET-UP then RESTORE FACTORY and enter PIN 0000 or 9998.
• Select YES to continue.
• The screen will prompt a first time installation set-up.

Cignal Sales Touchpoints

9AM - 6PM, Monday to Friday Metro Manila Hotline:  (02)8888-5555 Provincial (Toll-Free): #88-555 Text line: (4861) 8555 or 0919-160-2044

9AM - 6PM, Everyday Email: sales@cignal.tv

Where do I buy load and how do I reload?

You can proceed to the nearest Cignal Partner/Load Retailer or SMART Load Retailer in your area. Alternatively, you can also buy Prepaid load from these partner merchants and follow these instructions on loading.

What will happen if I fail to reload when my load expires?

Your Cignal Account will be inactive and you will not be able to watch any channels except the One PH (CH. 1). To reactivate, simply load the account with the load denomination of your choice. Failure to load for several months may require reactivation by CignalCare.

What is the validity of my load?

Regular load denominations have a validity of 30 days from the time of actual loading while Lite Loads are valid for 2 days. For regular loads availed through Pasaload, it will be valid for 25 days.

How can I check the expiration of my load?

To inquire about your load expiration**, simply text Cignal EXPPrepaid Account number and send to 5353. Standard SMS rates apply. (** for SMART & Sun subscribers only).

What should I do if my reload was not successful?

For failed loading transactions, please contact CignalCare. For more contact details please click here. You can also coordinate directly with your Cignal Distributor/Dealer near your area.

Please be ready to provide the following needed information:

Can I apply for a secondary digital box?

Multiple digital box set-up is possible for Postpaid subscriptions only. You may either convert to Postpaid, or subscribe to a new Prepaid account.

Can I convert my Cignal Prepaid Kit to Postpaid?

Prepaid accounts can be converted to Postpaid. Conversion of some Cignal Prepaid Kits may however require change of the digital box, subject to applicable fees. Contact Cignal Care for details.

How do I find out my account number?

Gently pull out your SMART CARD from the set-top box and check the backside of the card. For SMART/SUN subscribers, text CIGNAL SC <12-digit smart card number> to 5353. Standard SMS rates apply

* For SMART and Sun subscribers only.

How do I upgrade/downgrade my load?

Where is Cignal available?

Cignal is available nationwide and can reach even remote areas (mountains or beach fronts) and provinces. Because we transmit via satellite, our service is not dependent on cable infrastructure. All that is needed is the installation of our satellite dish and a clear line of sight to our Satellite.

How do I know my account no.

To get your account number via SMS.

Text CIGNAL SC12-digit card number, send to 5353 using Smart or Sun Subscriber

How much can be loaded?

Subscribers may load 200, 300, 450, 500, 600, 800, 1000.

If the denomination you wish to top-up is different from your current one, please wait for it to expire before loading.

What is the validity of the load?

Load validity is 30 days from the time of top-up.

Where can I buy load?

You can buy load from any Cignal Partners/Dealers or from any Smart Load and V-Mobile Retailers. Cignal Reload Cards are also available in different denominations at 7-Eleven branches, SM Information Counters and Cignal Partners/Dealers.

How do I know when my Prepaid load is expiring?

To inquire about your Prepaid Load expiry, text CIGNAL EXP to 5353.

(P1.00 per text applies. Available for Smart and Sun subscribers.)

How do I avail of Pay-Per-View?

To avail Pay-Per-View, you can load at Cignal Partners of Smart Load Retailers. Account should be active until the event.

What happens if I fail to load?

Account will be inactive. To reactivate, simply load the account with the denomination of your choice. Failure to load for several months may require reactivation by CignalCare.

Reloading problems (topped-up)

For Cignal subscribers, Please contact Cignal Customer Service through the following touch points: